Last updated: 9 July 2026
Who We Are
Welcome to the official website of HELI Middle East FZCO (“HELI Middle East”, “we”, “our”, or “us”) at https://www.helimiddleeast.com/.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect personal information obtained through our website, contact forms, Meta (Facebook and Instagram) Lead Ads, emails and other communication channels.
By accessing or using our website, or by submitting your information through any of the channels above, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Information collected automatically when you visit our website may include:
- IP address
- Browser type and operating system
- Device information
- Date and time of access
- Pages visited and referring website
- Cookies and similar technologies
Information you provide directly, including through Meta Lead Ads (Facebook and Instagram Lead Forms) or contact/inquiry forms, may include:
- Name
- Phone number
- Email address
- Company information
- Country
- Product requirements / inquiry details
How We Use Your Information
We use your personal information to:
- Respond to your inquiries;
- Provide quotations, products and services;
- Arrange sales and after-sales services;
- Conduct business communications;
- Send marketing communications where permitted by applicable law or with your consent;
- Improve our website and services;
- Analyze website traffic;
- Comply with legal obligations;
- Prevent fraud and maintain website security.
We process this information on the basis of your consent (e.g. when you submit a Lead Ads form or contact form), the steps necessary to respond to your inquiry or enter into a business relationship with you, and our legitimate business interests in operating and improving our website and services, in each case subject to applicable law.
Meta (Facebook/Instagram) Lead Ads
If you submit your information through Meta Lead Ads (including Facebook and Instagram Lead Forms), we will process such information in accordance with this Privacy Policy.
We use such information solely for:
- Responding to inquiries;
- Providing product information;
- Business communications;
- Pre-sales and after-sales services.
Meta may also process your information in accordance with its own Privacy Policy. You may withdraw your consent or request deletion of information you submitted through Lead Ads at any time by contacting us using the details below.
Cookies
Our website may use cookies and similar technologies to recognize your browser, remember preferences, and analyze how visitors use our website. You can control or disable cookies through your browser settings; disabling cookies may affect certain website functionality.
Embedded Content From Other Websites
Pages on this site may include embedded content (e.g. videos, maps, or social media widgets). Embedded content from other websites behaves in the same way as if you had visited that other website directly, and that website may collect data about you, use cookies, and monitor your interaction with the embedded content.
Who We Share Your Data With
We do not sell, rent or trade your personal information. We may share your information with:
- HELI and its affiliates;
- Authorized distributors;
- Service providers supporting our business operations;
- IT service providers and hosting partners;
- Government authorities where legally required;
- Other parties where necessary to protect our legal rights.
All recipients are expected to protect your personal information in accordance with applicable laws.
International Data Transfers
As HELI operates internationally, your personal information may be transferred to affiliates, distributors or service providers located in China or other countries. Where such transfers occur, we will take appropriate measures to ensure that your information receives an adequate level of protection in accordance with applicable laws.
How Long We Retain Your Data
We retain personal information collected through inquiries, contact forms, or Meta Lead Ads for as long as necessary to respond to your inquiry, pursue a business relationship, and comply with our legal, accounting, or reporting obligations, after which it is deleted or anonymized.
Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you;
- Correct inaccurate personal information;
- Request deletion of your personal information;
- Withdraw consent where processing is based on consent;
- Object to or restrict certain processing.
To exercise any of these rights, please contact us using the details below. This does not affect any data we are obliged to keep for administrative, legal, or security purposes.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can delete it.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. However, no method of transmission over the Internet is completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, operational or business changes. The updated version will become effective upon publication on this website.
Contact Us
If you have any questions regarding this Privacy Policy or our processing of your personal information, please contact:
Email: marketingmea@helichina.net
Telephone: +971 4 578 6765
Address: Warehouse No. RA08UC01, Jebel Ali Free Zone, Dubai, United Arab Emirates